Privacy Policy

addressHQ — Last updated: January 2026

The short version: We aim to collect as little data as possible. Our apps are designed to work within the platforms you use, and we do not sell personal data.

Overview

addressHQ ("we", "us") builds software products, including apps that integrate with third-party platforms (such as Jira and other business tools). This Privacy Policy explains how we handle information when you visit our website, contact us, or use our products.

Information We May Collect

Depending on what you use, we may collect the following categories of information:

Contact details: such as name, email address, and messages you send to us (for example via support or sales enquiries).
Website usage data: such as pages viewed and approximate device/browser information (typically via analytics and logs).
Product usage data: limited technical and diagnostic information needed to operate, secure, and improve our apps.
Platform data you choose to process: if you use an integration app, it may access data within the connected platform only as required to perform the feature you request.

How We Use Information

We use information for purposes such as:

Providing and supporting our products and services
Operating, maintaining, and improving functionality and performance
Security, abuse prevention, and troubleshooting
Responding to enquiries and support requests
Complying with legal obligations

Data Storage and Retention

We retain information only for as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Where our apps run inside third-party platforms, data handling and storage may be primarily governed by that platform.

Third-Party Platforms and Integrations

Some addressHQ products integrate with third-party platforms. When you install or use an integration, the data accessible to the app depends on the permissions you grant within that platform. We recommend reviewing the platform’s own privacy and security documentation.

Where applicable, our integration apps are designed to access only the data required to perform the actions you request, and to minimise any data stored outside the platform.

Data Sharing

We do not sell your personal information. We may share information only in limited circumstances, such as:

Service providers: hosting, analytics, error logging, or support tooling used to operate our services (under appropriate contractual safeguards).
Legal requirements: if required to comply with law, regulation, or valid legal process.
Business changes: if we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

Cookies and Analytics

Our website may use cookies or similar technologies to help the site function, understand usage, and improve performance. You can control cookies through your browser settings. Some site functionality may be affected if cookies are disabled.

Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we work to reduce risk.

Your Rights

Depending on your location and applicable laws, you may have rights to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version.

Contact

For questions about this Privacy Policy or our products:

addressHQ
Email: support@addresshq.co.uk